Help & FAQ

Shipping

How long does shipping take?
Most orders ship within 1–3 business days. Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?
Currently we ship within the United States. International shipping is coming soon.

Returns & Exchanges

What is your return policy?
We offer a 30-day return window on all unused, unopened items. If your product arrives damaged or defective, contact us immediately — we'll make it right.

How do I start a return?
Email us at support@novem.co with your order number and reason for return. We'll send return instructions within 24 hours.

Products

Are your products tested?
Every product in the Novem catalog is personally vetted by our team. We don't carry anything we wouldn't use ourselves.

Do you offer warranties?
Warranty terms vary by product and manufacturer. Details are listed on each product page.

Orders

Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Contact us immediately at support@novem.co.

I haven't received my tracking number. What do I do?
Tracking emails are sent within 24 hours of shipment. Check your spam folder first — if it's not there, email us and we'll look into it.

Still have questions?

Reach us at support@novem.co — we respond within 24 hours, seven days a week.